Nothing to install
A link in the pre-arrival message or a QR code in the room opens the guest app in the browser.
Hotel guest app
A warm welcome, one tap away.
Guests check in, find property information and ask for things from their own phone through a link or QR code, in eight languages, with every request landing in your staff inbox.
- 1Set up the content
- 2Guests help themselves
- 3The right team gets the task
A mobile check-in app your guests open from a link
Guests open a link or scan a QR code to check in, read your information and send requests in their language.
Requests become tasks
Extra pillows, a late checkout, a taxi: each request reaches the staff inbox and becomes a task with an owner, and the reply lands back in the app.
Your content, your languages
Change pages and services in the builder, in eight languages including Arabic and Dhivehi, with no app update.
What’s included
Supported today. Where something is still planned, the plan table says so.
- Guests check in, ask for things and order from their phone
- App and WhatsApp messages arrive in one staff inbox
- Eight languages, including right-to-left Arabic and Dhivehi
- Layout and content changed in a builder, with no app update
In the plans
| What’s included | Starter | Growth | Enterprise |
|---|---|---|---|
| Guest web portal | Included | Included | Included |
| Eight languages, right to left included | Included | Included | Included |
| WhatsApp inbox (planned) | Planned | Planned | Planned |
| Concierge assistant | Not included | Included | Included |
From the welcome message to the first request.
Set up the content once, send the link, answer from the inbox.
Set up the content
In the builder, fill in property information, services and opening hours, and translate them.
Send the link
The pre-arrival message carries the link; the QR code in the room opens the same app.
Answer from the inbox
Requests and WhatsApp messages arrive in one inbox. Reply, or turn the request into a task for housekeeping.
Who works here
Guest
Opens the app from a link or QR code, checks in, finds property information and asks for things from their own phone.
Front desk
Receives each request in the staff inbox, with app and WhatsApp messages in one place, and answers from the desk.
Manager
Changes layout and content in the builder, in eight languages, with no app update.
An illustrative day
Before the guest arrives
A pre-arrival message carries the link. The guest checks in from the taxi, reads the breakfast hours in Russian and asks for extra pillows. The request becomes a task for housekeeping; the front desk’s reply lands back in the app. Nothing to install, nothing to explain at the desk.
A made-up day to show the flow, not a customer story.
Before you get started
Can the guest app fit alongside our current property system?
The resort offering includes a guest-app option. Explain your current systems and service workflow during the demo so the product fit, any required connections and the division of responsibilities can be confirmed.
Do guests need to download anything?
No. The guest app runs in the browser from a link or QR code.
Which languages does it support?
English, Dhivehi, Arabic, Russian, German, French, Spanish and Chinese, with right-to-left layouts for Arabic and Dhivehi.
Let’s talk about your property
More clarity for your team. More care for your guests.
See how LobbyMind could fit your day, your property and your next chapter.
Book a demo